Network Services
Monitoring, Maintenance And Support
Monitoring
Our remote monitoring tools constantly measure and report issues that may impact the performance of your servers, computers or network devices.
Maintenance
Your servers, computers and network devices are kept up-to-date, secure and reliable.
Support
Our rapid response centre engineers have the tools, training and quality-assured processes to quickly assist your staff when problems occur.
Key Benefits
We Offer 3 Levels of Service
On Demand Support Plan
- For customers who want independence and only want us around when the need us.
- On-site Support - billed on a per visit basis (min 1 hour).
- Remote and Telephone Support - billed per 30 mins of support.
- Desktop / Server / Printer and Network Support - all at an hourly rate.
- Standard rates apply to all On-Demand customers.
- Benefits
- Fast response
- Control spending
Response Network Support Plan
- Unlimited predictive analysis - monitoring and reporting.
- preventative maintenance - PM (Project Management) activities performed only at customer request.
- remote problem and change management - all remote “break/fix” and change request activities during business hours at discount T & M (Time and Materials) rate.
- onsite and project management - all onsite “break/fix”, change request and project activities performed at discount T & M rate.
- Benefits
- Fast response
- Control spending
- Full reporting
Secure Network Support Plan
- Unlimited predictive analysis - monitoring and reporting.
- Unlimited preventative maintenance - all PM activities included in monthly fee.
- Unlimited remote problem and change management - all remote “break/fix” and change request activities during business hours included in monthly fee.
- onsite and project management - all onsite “break/fix”, change request and project activities performed at discount T & M rate.
- Benefits
- Fast response
- Low IT failure
- Fixed cost
- Full reporting
- Discounted T & M rate
Managed Services Details and Plan Comparison
Feature Details |
Response |
Protect |
Secure |
Maintenance - PC's |
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| Monitoring | |||
| Drive Space Monitoring | |||
| Service Availability Monitoring | |||
| Firewall Monitoring | |||
| Maintenance | |||
| Microsoft Patch Management | Report only | ||
| Software License Reporting | |||
| Automated Desktop Optimisation and Management | Report only | ||
| Security | |||
| Automated Spyware and Adware Removal | Report only | ||
| Antivirus Software Management and Updates | Report only | ||
Monitoring and Maintenance - Servers |
|||
| Monitoring | |||
| Event Log Monitoring | |||
| Service Availability Monitoring | |||
| Drive Space Monitoring | |||
| Backup and Server Imaging Monitoring | |||
| Firewall Monitoring | |||
| Maintenance | |||
| User Account Administration | – | – | |
| Microsoft Patch Management | Report only | ||
| Log File Maintenance | Report only | ||
| Backup and Imaging Software Configuration and Updates | Report only | ||
| Quarterly Backup and UPS Testing | – | – | |
| Quarterly Server Disaster Recovery Testing | – | – | |
| Security | |||
| Folder Sharing Permission Administration | – | – | |
| Anti-Virus Software Configuration and Updates | Report only | ||
| OPTIONAL APPLICATIONS | |||
| Microsoft Exchange Server | – | – | – |
| Microsoft SQL Server | – | – | – |
| Microsoft ISA Server | – | – | – |
| Blackberry Enterprise Server | – | – | – |
| Microsoft Small Business Server | – | – | – |
Support |
|||
| Unlimited Business Hours Incident Ticket logging | |||
| Unlimited Business Hours Phone Support | – | – | |
| Unlimited Business Hours Remote Control Support | – | – | |
| Emergency After Hours Remote Control Support | – | – | – |
| Discounted On-Site Support | |||
| Unlimited On-Site Support (Business Hours) | – | – | – |
| Unlimited On-Site Support (After Hours) | – | – | – |
Network Management |
|||
| Technology Management | |||
| Online Support Ticket Management | |||
| Online Device Reporting | |||
| Secure Password Management | – | ||
| Infrastructure Management | |||
| Router/Switches Configuration and Support | – | – | |
| Wireless Network Configuration and Support | – | – | |
| Firewall Configuration and Support | – | – | |
| Branch Office VPN Configuration and Support | – | – | |
| Vendor Management | |||
| ISP Problem Management | – | – | |
| Nominated Vendor Management | – | – | |
| Coordinate Vendor Warranty Calls | – | – | |
| Track Vendor Warranties and Subscriptions |